If you have configuration problems and the plugin fails to connect to our system, this may be due to a small error in the configuration of the parameters.
To verify configuration, open the Biocryptology configuration section in your eCommerce platform's administrator section in a new window, and access the web configuration of our system https://id.biocryptology.com/ (registered plugin section) in another window.
Here you must ensure that the configurable fields on both sides are identical:
- Post login URL
If the configurations are correct and the system does not work, please contact us for assistance.
For more detailed assistance, click on the 'support' button on the right side of the screen. There you can indicate details about your issue and attach additional information if possible, which will help us greatly in resolving your problem faster.