If Biocryptology was properly configured, but the system fails when a user tries to access the website, it may be due to incompatibilities.
Our identification system interacts with the website to complete the login. If your eCommerce platform uses other login plugins, that could be the problem. If so, we would like to help you enjoy our features without having to uninstall other plugins.
For more detailed assistance, click on the 'support' button on the right side of the screen. There you can indicate details about your issue and attach additional information if possible, which will help us greatly in resolving your problem faster.