To use Biocryptology, just scan the QR code
If you have scanned a QR code on a website that uses Biocryptology and a counter appears, remember that the next step must be completed on your mobile device to identify you using your biometrics. The website is 'waiting' for you to identify yourself biometrically.
After scanning the QR code, do not close the app. An identification screen will appear in just a few seconds. If you have locked the screen, a notification will appear that biometric identification will be required after opening.
If the biometric verification request doesn't appear on your mobile device, make sure you have your app notifications turned on.
If this section does not resolve the issue, feel free to contact us. One of our agents will be happy to assist you and answer any questions you may have.
For more detailed assistance, click on the 'support' button on the right side of the screen. There you can indicate details about your issue and attach additional information if possible, which will help us greatly in resolving your problem faster.