Biocryptology uses the biometrics on the mobile device that you typically use. Your mobile device must have some type of biometric verification, whether that is a fingerprint reader, iris recognition, facial recognition, etc.
If your device does use biometrics, you must have your biometric identifier registered on your mobile device. If no biometric identifier is registered, the app and its services cannot be used.
If you have your biometric information registered and the app cannot identify you, please contact us.
For more detailed assistance, click on the 'support' button on the right side of the screen. There you can indicate details about your issue and attach additional information if possible, which will help us greatly in resolving your problem faster.